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Artificial Intelligence

Starbucks quietly retired its AI agent just months after deployment after it miscounted coffee shop inventories and slowed down baristas

Starbucks quietly retired its AI agent just months after deployment after it miscounted coffee shop inventories and slowed down baristas

“Many retailers feel the pressure to say they are doing AI-related things and AI-related innovations and running these things before they’re ready to give concrete and real returns,” says Santiago Gallino of the Wharton School.

AI and healthcare innovation: Design with us, not just for us

AI and healthcare innovation: Design with us, not just for us

In May, Penn Washington partnered with the Penn Artificial Intelligence and Technology Collaboratory for Healthy Aging and Penn Nursing to examine the use of Artificial Intelligence tools to support aging and improve the quality of life of older adults and their families, including persons with Alzheimer’s disease and related dementias.

How personalized AI tutors can help students learn

How personalized AI tutors can help students learn

New Wharton research reveals how small design changes can make AI tutoring more effective by emulating the most effective practices of human instructors.

An AI tool to speed antibiotic discovery
Jacob R. Gardner, César de la Fuente and Marcelo Torres, holding a 3D-printed example of the kind of antibiotic peptide they generated

(From left) Co-authors Jacob R. Gardner, César de la Fuente and Marcelo Torres, holding a 3D-printed example of the kind of antibiotic peptide they generated using AI.

(Image: Sylvia Zhang)

An AI tool to speed antibiotic discovery

APEX is an AI model that predicts whether or not a given peptide is likely to have antimicrobial properties. Now, APEXGo can identify antibiotic candidates with laboratory activity against disease-causing bacteria, simply by searching large datasets.

Ian Scheffler

2 min. read

Major gaps in online info for patients about AI and cancer

Major gaps in online info for patients about AI and cancer

In a new Penn Medicine study, researchers screened web pages to understand how patients are using AI in their searches in an effort to work with the emerging technology to offer more accessible, high-quality resources.

Why you shouldn’t ask chatbots to act like an expert
A person with a computer using AI in their search.

Image: Chainarong Prasertthai via Getty Images

Why you shouldn’t ask chatbots to act like an expert

A new study from Wharton’s Generative AI Labs suggests prompting chatbots to act like a subject matter expert can actually hurt accuracy.

From Knowledge at Wharton

2 min. read

SmartDJ lets users reshape audio experiences with simple words
Yiduo Hao and a researcher using a microphone and a laptop outdoors.

As a test, Yiduo Hao (left) recorded the sounds of spring in Philadelphia, then used SmartDJ to transform them into the sounds of a forest.

(Image: Sylvia Zhang)

SmartDJ lets users reshape audio experiences with simple words

Penn Engineers have created an AI-powered audio editor specifically for stereo that responds to simple requests in everyday language.

Ian Scheffler

2 min. read

Why AI pricing doesn’t always drive prices higher

Why AI pricing doesn’t always drive prices higher

AI pricing tools are widely feared to fuel price fixing, but new research from Wharton marketing professor Ron Berman shows they can cut costs and lower prices in many cases.